Welcome to
Forsyth & Nash Assist
With Forsyth & Nash Assist, you can now enjoy some peace of mind in the event of a roadside and home emergency. You also benefit from an array of concierge services and discounts on Roadtrip packages.
FANIB Assist is a value-added service and not considered a financial product regulated under the FSCA
(Financial Sector Regulation Act). Clients are therefore not afforded the same protections in respect of this value-added service/product that may apply to financial products that are regulated in terms of this Act.
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Road and Accident Assistance
Roadside Assistance
Members have access to the following services in the event of a roadside emergency (limited up to R500 per incident):
· Flat battery - jump start only (replacement of battery for the member’s account)
· Flat tyre (help with change of tyre)
· Keys locked in vehicle (unlocking only)
· Fuel assistance (limited to five liters per incident)
· Minor roadside–running repairs (electrical, coil, immobilizer etc.)
· Transmission of urgent messages
Tow-in
Tow-in service to the nearest approved dealership (if under warranty), repair centre or panel beater in the event of:
· Mechanical breakdown – covered up to R1000
· Electrical breakdown – covered up to R1000
· Accident damage – cost covered to the nearest approved panel beater up to a limit of R2000
Courtesy Transport
Where the vehicle needs to be towed to a repairer, we will arrange for the occupants of the vehicle (up to a maximum of two persons) to be transported to a nominated destination where the breakdown has occurred within a 100 km radius of your normal place of residence.
Overall limit of R5 000 per annum per policy.
*Please note: This cover excludes all vehicles over 3 500kg. A member will not be entitled to service where the vehicle is not in a roadworthy condition. Any costs incurred through arrangements made by the member without prior authorisation shall not be reimbursed. Assistance is only available in South Africa, Lesotho and Swaziland.
Hotel Accommodation
Where the breakdown has occurred outside a radius of 100 km from your normal place of residence, resulting in an overnight delay, we will arrange hotel accommodation for the occupants of the vehicle (up to a maximum of four people). Cover up to R500.
Car Rental
If the circumstances of the problem entitles you to the hotel accommodation benefit but you would prefer to continue with your journey immediately, we will arrange for a rental car to enable you to reach your destination, subject to your qualifying for a rental vehicle in terms of the car rental companies general terms and conditions. The costs incurred will be confined to rental charges; delivery and collection of the hire vehicle, and the car must be surrendered on arrival at your destination. Cover up to R500 and subject to availability.
Vehicle Repatriation
In the event of a member’s vehicle being left for repairs, we will pay up to R500 for 24-hour, Group-B car rental or a flight ticket to collect the vehicle after repairs. Alternatively, should the vehicle have been towed to a dealership closer to the member’s place of residence, we will supplement the additional tow costs with the costs of car rental.
Home Assist
Overall limit of 3 incidents or up to R2 000 per annum per policy.
Fixtures, Fittings and Services
In the event of a home emergency, we will arrange for an appropriate repairer (electrician, plumber, locksmith and glazier) to address the problem at one nominated address (call-out fee and first hour labour is covered, thereafter normal rates apply). Please note that all parts and materials used are excluded and will be for the members account. Maintenance related issues are not covered.
A home emergency is defined as an event that is potentially life threatening or could possibly cause structural or further damage to your property.
- Emergency Services Notification and Call-out
- We will, at your request, relay notification of emergencies to the police, traffic, fire brigade, ambulance, security or any other emergency service provider.
Chauffeur Assist (6 trips per annum)
Home Safe Chauffeur
This product is designed to encourage you to drive responsibly. Statistics show car incidents as a result of drinking and driving account for a large percentage of accidents on our roads, especially at night.
Benefits are as follows:
• We will ensure that you and your vehicle arrive home safely. We will dispatch a vehicle with two drivers (where possible) and drive you home in your own car
• All drivers are in possession of a public driver’s permit, carry a cell phone and dress professionally.
The drivers all speak English
• You are entitled to use this service 6 times per annum. Each incident is capped at R500 rand, any costs incurred over and above this will be for the client’s account
Bookings can be arranged between the following hours:
Mondays to Thursdays - 17:00 – 01:00
Fridays - 15:00 – 03:00
Saturdays - 16:00 – 02:00
Sundays - 16:00 – midnight
• The service is available within a 50km radius of city centres in Johannesburg, Pretoria, Durban, Cape Town, Nelspruit, Polokwane, Kimberley, Port Elizabeth, East London, George, Bloemfontein and Pietermaritzburg.
• Ad hoc or last-minute requests will be accommodated by the Service Provider on a best-effort basis with a maximum expected delay of 90 minutes. This Service is subject to the availability of a standby team at the time of the request
• Pre-bookings for public holidays need to be made before 17:00 on the day before the public holiday.
• At the specified time and location, the call centre will notify you that the pick-up driver has arrived at which time you will have 15 minutes to meet the driver. After the 15 minutes, the call centre will notify you that the pick-up driver will be leaving, and the trip will be cancelled.
Cancellation and rescheduling fees:
Two hours prior to booked collection time – Rnil
Airport Drive
This product is designed to drive you to and from the airport
Benefits are as follows:
• We will ensure that you arrive safely to and from the airport
• All drivers are in possession of a public driver’s permit, carry a cell phone and
dress professionally. The drivers all speak English.
COMMERCIAL VEHICLES (Up to 3.5 Tons)
Road and Accident Assistance
Roadside Assistance
Members have access to the following services in the event of a roadside emergency (limited up to R500 per incident):
• Flat battery - jump start only (replacement of battery for the member’s account)
• Flat tyre (help with change of tyre)
• Keys locked in vehicle (unlocking only)
• Fuel assistance (limited to five liters per incident)
• Minor roadside–running repairs (electrical, coil, immobilizer etc.)
• Transmission of urgent messages
Tow-In
Tow-in service to the nearest approved dealership (if under warranty), repair centre or panel beater in the event of:
• Mechanical breakdown – covered up to R1000
• Electrical breakdown – covered up to R1000
• Accident damage – cost covered to the nearest approved panel beater up to a limit of R2000
Courtesy Transport
Where the vehicle needs to be towed to a repairer, we will arrange for the occupants of the vehicle (up to a maximum of two persons) to be transported to a nominated destination where the breakdown has occurred within a 100 km radius of your normal place of residence.
Hotel Accommodation
Where the breakdown has occurred outside a radius of 100 km from your normal place of residence,
resulting in an overnight delay, we will arrange hotel accommodation for the occupants of the vehicle (up to a maximum of four people). Cover up to R500.
Car Rental
If the circumstances of the problem entitles you to the hotel accommodation benefit but you would prefer to continue with your journey immediately, we will arrange for a rental car to enable you to reach your destination, subject to your qualifying for a rental vehicle in terms of the car rental companies general terms and conditions. The costs incurred will be confined to rental charges; delivery and collection of the hire vehicle, and the car must be surrendered on arrival at your destination.
Cover up to R500 and subject to availability.
Vehicle Repatriation
In the event of a member’s vehicle being left for repairs, we will pay up to R500 for 24-hour, Group-B car rental or a flight ticket to collect the vehicle after repairs. Alternatively, should the vehicle have been towed to a dealership closer to the member’s place of residence, we will supplement the additional tow costs with the costs of car rental.
Overall limit of R5 000 per annum per policy.
* Please note: This cover excludes all vehicles over 3 500kg. A member will not be entitled to service where the vehicle is not in a roadworthy condition. Any costs incurred through arrangements made by the member without prior authorisation shall not be reimbursed. Assistance is only available in South Africa, Lesotho and Swaziland.
All of these benefits are only available through the Forsyth & Nash Assist call centre
on 0861 627 427
In the unlikely event of Telkom’s lines being down,
please call 087 110 1588 in a roadside emergency.
Please note that any costs incurred or arrangements made independently from the
Frontline assistance call centre will not be reimbursed.
Partners and benefits may change from time to time. Terms & Conditions Apply.
E&O.E.
For more information about our terms and conditions check out our full brochure
FANIB is an independent broker, which allows us to deal with the entire short term industry, in obtaining the best possible insurance to suit your needs
Forsyth & Nash Assist
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